macon county transit franklin highlands nantahala nc north carolina
macon county transit franklin highlands nantahala nc

CONTACT:

Mailing Address:
Macon County Transit
Kim Angel, Director
5 W. Main Street
Franklin, NC 28734

Physical Address:
36 Pannell Lane
Franklin, NC 28734
Phone: (828) 349-2222
Fax: (828) 349-2570
Email: transit@maconnc.org

For Persons with Hearing or Speech
Disabilities Call: 711 -or-
(800) 735-2962

Office Hours:
Monday-Friday*
7:30 a.m. to 5:00 p.m.

*Our services follow the Macon County Holiday Schedule.

 

Macon County Transit
(828) 349-2222

Rights & Rules

Rules for Passengers while on board Macon County Transit:

  1. Passengers should be ready and waiting upon MACON COUNTY TRANSIT vehicle arrival.
  2. There is a 15 minute "service window". This means MACON COUNTY TRANSIT can pick you up 15 minutes before or 15 minutes after your scheduled pick-up time.
  3. NO disruptive or abusive behavior to other passengers or the driver will be tolerated.
  4. NO profanity or vulgarity is allowed while on board
  5. Passengers are not permitted to eat, drink, or use tobacco products of any kind on the vehicles
  6. Passengers must wear seat belts. This is NC State Law.
  7. NO screaming, loud talking, singing, or playing music on MACON COUNTY TRANSIT vehicles.
  8. NO inappropriate displays of affection or sexual activity to the driver or other passengers will be tolerated.
  9. NO weapons are allowed on MACON COUNTY TRANSIT vehicles.
  10. NO child under 8 years or 80 pounds will be transported unless in an age appropriate car seat that the parent or guardian will provide.
  11. Take all trash and personal belongings with you when you exit the vehicle.
  12. Service Animals Only are allowed on MACON COUNTY TRANSIT vehicles. Read our Service Animal Policy (pdf format).

No-Show Policy

A No-Show occurs when the vehicle arrives within the 15 - minute window of service and a valid cancellation has not been made one (1) hour prior to the scheduled pick up time or the rider has not boarded the vehicle within the five (5) - minute wait time.

The schedule of fees for No-Shows occurring within a one year period is as follows:

  • 1st No-Show = $10.00 fee
  • 2nd No-Show = $10.00 fee and written notification to passenger and sponsoring agency that next No-Show will result in suspension of services
  • 3rd No-Show = $10.00 fee and 2 weeks suspension from services.
    4th No-Show = $10.00 fee and suspended permanently*
  • Payment of all fees must be made prior to any future boarding on MCT vehicles.

* Services may be reinstated by the Transit Director if a written request is received from the passenger’s sponsoring agency.

Title VI Information:

Procedures:

As a recipient of Federal finance assistance, MCT (Macon County Transit) does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, religion, sex, national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits of any of its programs and activities or in employment therein, whether carried out by MCT directly or through a contractor or any other entity with whom MCT arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Americans with Disabilities Act of 1990, and Regulations of the U.S. Department of Health and Human Services issued pursuant to the acts, Title 45 Code of Federal Regulations Part 80, 84, and 91, and the Regulations of the U.S. Department of Transportation issued pursuant to the acts, Title 49, Code of Federal Regulations Part 21. (Other Federal Laws and Regulations provide similar protection against discrimination on grounds of sex and creed.)

In case of questions concerning this policy, or in the event of a desire to file a complaint alleging violations of the above, please contact the Macon County Transit at (828) 349-2222.

* Complaints must be filed in writing or in person no later than 180 days after the alleged act of discrimation occurred to,

Macon County Transit
Attn: Transit Director
5 West Main Street
Franklin, NC 28734


Other policies and procedures

Macon County Transit has other policies and procedures that will be given and explained to you upon your first call and/or the first time you board a Macon County Transit vehicle.


Staff

Kim Angel - Director (828) 349-2565 Macon County Transit Director
Ryan Dunn (828) 349-2569 Operations Supervisor
Darlene Asher (828) 349-2566 Office Manager
Julie Estes (828) 349-2222 Administrative Assistant
Deborah Ballew (828) 349-2222 Scheduler/Dispatcher
     

© 2013 - 2017 Macon County Transit
5 West Main Street • Franklin, NC 28734
Phone: (828) 349-2222

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